Updated August 2026.
Introduction
This page explains how Richmond Gutter Cleaners handles personal details submitted by property owners in and around Richmond, whether sent through the website or given over the phone.
Information collected
Submitting the quote form gives us a name, a contact number, an email address, the area of Richmond the property sits in, and any description of the gutters you choose to add. Telephone calls to the number displayed here log the calling number and the call length, and a proportion of calls are recorded for quality review and record-keeping. Anyone who would rather not be recorded can say so when the call connects, or write in instead.
Purpose
The information is used to estimate the job, respond to the question asked, and make contact about that specific request — by telephone, text message, or email, whichever suits. Replying STOP ends text messages. Writing to us ends contact of all kinds.
Disclosure
No disclosure takes place except to the service companies that host the site, process form submissions, and handle the telephone line, each acting purely on our instruction. Personal information is never sold.
Cookies
The site uses the cookies WordPress requires plus one anti-spam cookie attached to the form. There are no advertising trackers, no analytics profiles, and nothing that follows a visitor to other websites.
Storage period
Requests are ordinarily retained for about two years, which lets us refer back if the same property comes to us again. Audio recordings are held for a shorter period. Deletion is available on request.
Contact and updates
Anything raised on this page — a correction, a deletion, a question — should go through the contact page. The date at the top marks the most recent revision.